Privacy Policy

Waavio Privacy Policy

Thank you for using Waavio (“we,” “us,” “our”). We respect your privacy and are committed to protecting the personal information of all users of our web and mobile applications (collectively, the “Service”). This Privacy Policy describes how we collect, use, share, and safeguard your information when you access or use Waavio.

If you do not agree with the practices described in this policy, please do not access or use the Service.

1. Who We Are

Waavio provides a platform that enables businesses to send WhatsApp messages to customers using the official WhatsApp Business API (via Meta Platforms, Inc.). We are not Meta, but our Service integrates with Meta’s APIs to facilitate messaging and related features.

2. Information We Collect

We may collect personal and non-personal information to provide, maintain, secure, and improve the Service.

2.1. Personal Information You Provide

This includes, but is not limited to:

Business contact information (business name, email address, phone number)
Account registration details
Billing and payment information (if applicable)
Any other information you voluntarily provide through forms, support requests, or account settings.

2.2. Automatically Collected Information

We may automatically collect:

Technical data (IP address, device type, browser type, operating system)
Usage data such as pages visited, API calls, timestamps
Log and diagnostic data for security and troubleshooting

2.3. End-User Information

If you manage contacts or send messages to customers via the Service, you may upload or input your contacts’ phone numbers and related message templates. You are responsible for obtaining proper consent from your own customers before uploading or messaging them

3. How We Use Your Information

We use information collected for the following purposes:

To provide, operate, and maintain the Service
To enable messaging and API features through WhatsApp
To communicate with you, including service notifications and support
To process payments and billing (where applicable)
To enhance security and prevent misuse or fraud
To improve and personalize your experience
To comply with legal obligations and enforce our Terms

We do not sell or rent your personal information to unaffiliated third parties.

4. Legal Basis for Processing (where applicable)

Where required under applicable law (such as GDPR or similar data-protection laws), we rely on one or more of the following lawful bases to collect and process your personal data:

Your consent
Performance of a contract
Legal compliance
Legitimate business interests

5. Data Sharing and Disclosure

We may share your information with:

5.1. Third-Party Service Providers

We engage trusted third parties to perform functions on our behalf including hosting, analytics, payment processing, and customer support.

5.2. Meta Platforms, Inc.

To provide WhatsApp messaging functionality, we share necessary data (such as phone numbers, messaging templates, message content) with Meta through the WhatsApp Business API. These interactions are subject to Meta’s privacy terms.

5.3. Legal and Security Requirements

We may disclose information if required by law or to protect Waavio’s rights, safety, property, or users.

We do not share your personal data for advertising purposes outside of the Service.

6. Data Security

We implement appropriate technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, you understand that no security system is impenetrable, and we cannot guarantee absolute protection.

7. Data Retention

We retain personal information only as long as necessary to:

Provide the Service
Comply with legal obligations
Resolve disputes
Enforce agreements

Specific retention periods may vary based on the type of data and legal requirements.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Request data portability
Withdraw consent where processing is based on consent

To exercise your rights, contact us at the email listed below.

9. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect personal data from minors. If we learn we have collected data from someone under 18, we will take steps to delete such information.

10. International Data Transfers

Your information may be processed in countries other than your own where we or our service providers operate. We will ensure that appropriate safeguards are in place to protect your data during transfe

11. Links to Other Websites

Our Service may contain links to external sites. We are not responsible for the privacy practices or content of those third-party sites.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our Service or legal requirements. Material changes will be posted here with an updated effective date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

📧 Email: info@waavio.com
🌐 Website: https://waavio.com